Apple Center Jakarta vs Apple Genius Bar November 1, 2008

More than 1 year using Macbook, I already become Apple fans and have influenced many people to use and fall in love to Apple products. Wondering why Apple Store never open in Jakarta, but it’s okay because we have many authorized reseller with good product display, good product knowledge and good service.

One thing that I think Apple really need to have is their GENIUS BAR in Jakarta. Why? Because their one and only Apple Center is not up to Apple standard, in my humble opinion as a new Apple fans. It’s not because their location is in Ratu Plaza (one of the oldest mall in Jakarta) that have a limited parking space, and it’s not because the interior is so bad (look at the picture below) but…..

but the staff is very rude.

Actually the girl at the reception is very nice, when I came yesterday evening with my Macbook having problem on the Network button after I download new Java for Mac OS X 10.4 release 7 and Security Update 2008-007 (intel) from my routine automated weekly software update. I came to the dealer but they don’t know how to solve and they said the only place to visit is the Apple Centre (Authorized Service Provider) at Ratu Plaza 3rd Floor.

So, after they look through my Macbook, the technician said that I need to re-install my Macbook. It’s ok with me since I’ve already back-up my data. I thought it will took 2 hours for this service but since they were busy they said I should come again the next day at 12.00 Noon.

Although I used to use my Macbook every night but okay since this place is the only place to go, I agree to leave my Macbook and come again next day.

But today, when I came around 3PM… I’m so surprised that they haven’t done anything with my Macbook and when I’m so angry, the (different) technician said that they were busy and is it possible if I come again tomorrow?

Can you imagine he even dare to ask that question? plus he ask me whether I bring my original CD from my Macbook. “No one ask me to come and bring CD, I supposed to come at 12 Noon to pick up my Macbook, so I want it today..!!!”

“I you angry like that, I might don’t want to do it…. there were so many items need to be fix” he said angrily to me… Wow, I said to myself it’s not my problem you have so many Apple products to fix (btw, makes me wondering whether Apple products have so many problems??? because ever since I used it I have heard very minimum complaint about Apple products.

The technician just left me with no further info. I have to ask the girl at the reception to check on the technician how long I should wait? Finally, I found out i will take 2 hours to re-install it. I went back home and 1 hour later, the reception called inform me that my Macbook done already. I have to go to Ratu Plaza again, find parking space again (my driver off during Sat-Sun) to get my lovely Macbook.

I’m dreaming to have Apple Genius Bar in Jakarta…. When you have questions or need hands-on technical support for your Mac, iPod, Apple TV, or iPhone, you can get FRIENDLY, expert advice at the Genius Bar in any Apple Retail Store. When? Only Steve Jobs knows…